How do I place a return or exchange?
While we want people to love what we’re making, we totally understand if things don’t always work out. Please reach out to sales@siikatspa.com with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.
What’s your return policy?
Reach out to us within 14 days of receiving your order and we’d be happy to help you out with a return or exchanges! We kindly ask that all items requested for return / exchange are not used or expired, undamaged and unopened packaging. Items are expected to be in the exact same condition as when you received it, and are in the original box and/or packaging with all tags, if any. Please include your order number and send an email to sales@siikatspa.com
You’ll be refunded the full price you paid when checking out, minus original shipping charges. Refund inquiries must be sent through email.
How long does it take to process a return?
Please allow 5-7 business days for your refund to process. You’ll be refunded the full price you paid when checking out, minus original shipping charges. Refund inquiries must be sent through email.
What should I do if I receive the wrong product?
We’re so sorry if you received a different product than you ordered. Please shoot us an email to sales@siikatspa.com and we’d be happy to help you out.
What is the address that I return my items to?
Upon receiving instructions from us via email, you can return your products to the following address:
Siikat Natural Headspa (HQ)
51-A, Jalan Kajang Impian 2/1, Taman Kajang Impian,
43650 Bandar Baru Bangi, Selangor.
